How to return items
If for any reason you wish to return a product, please contact our Customer Support Team as soon as possible, and our team will take care of your request :
Email us at: [email protected]
Help Desk : +90 212 518 40 40
Hours of operation on weekdays :
9:00 am-18:00 pm
Items eligible for return
• Products that are damaged or faulty
• Orders that arrive incomplete
• All returns must be returned in their original packaging, and in the condition which they were received.
Please contact our Customer Support Team within 3 working days of delivery to request an item return.
Credit may be returned to you in the following ways:
• As an exchange (as appropriate) for another item from www.ferventeshop.com
• As a refund to your account in Fervente
Please note: If you have changed your mind after receiving your purchases, you must send the items back to us within 3 days of delivery, using any shipping company of your choice, at your expense.
Items which cannot be returned
Products can not be returned more than 3 days of delivery.